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Terms and Conditions

Welcome to Vertical Surfaces LTD. We are delighted to provide you with our templating, supply, and installation services for glass splashbacks, balustrades, mirrors, Wall Panels, and glass showers. Before you proceed with our services, we kindly ask you to review and understand the following terms and conditions.

1. Scope of services

Vertical Surfaces LTD offers templating and installation services for glass splashbacks, balustrades, mirrors, and glass showers. The services provided will be as per the specifications agreed upon with the client.

2. Quotations and pricing

Quotations provided by Vertical Surfaces LTD are valid for 30 days from the date of issue. The final pricing may be subject to change if there are any alterations or additions to the agreed-upon scope of work.

3. Payment terms

  • A 50% deposit is required before the commencement of the project.
  • The balance payment must be made upon completion of the installation.
  • Payment can be made via electronic bank transfer to the account specified by Vertical Surfaces LTD.

4. Cancellation and refunds

  • In the event of a cancellation by the client, any incurred costs and expenses will be charged.
  • Refunds will be provided solely at the discretion of Vertical Surfaces LTD and will be subject to deduction of any costs already incurred.

5. Site readiness

  • The client must ensure that the site is ready for templating and installation as per the agreed schedule.
  • The client shall be responsible for clearing the work area of any obstacles or hindrances that may affect the installation process.

6. Measurements and templating

  • Vertical Surfaces LTD shall carry out precise measurements and templating for the products to be installed.
  • The client is responsible for ensuring that the final product's measurements and specifications meet their requirements.

7. Installation

The installation will be carried out by skilled professionals from Vertical Surfaces LTD.

8. Quality and warranty

  • Vertical Surfaces LTD ensures that all products supplied and installed meet high-quality standards.
  • We offer a warranty for a specific period, as applicable to each product category, against manufacturing defects. The warranty does not cover damage caused by improper handling, installation, or usage.

9. Liability

  • Vertical Surfaces LTD shall not be liable for any damage or loss arising from the use of the installed products beyond the warranty period.
  • Any liability for damages or injury during installation shall be limited to the cost of the project.

10. Intellectual property

All intellectual property rights related to our designs, products, and services remain the property of Vertical Surfaces LTD.

11. Indemnification

The client agrees to indemnify and hold harmless Vertical Surfaces LTD against any claims, losses, damages, or expenses arising from their use of our services.

12. Governing law and jurisdiction

  • These terms and conditions shall be governed by the laws of New Zealand.
  • Any disputes arising out of or related to our services shall be subject to the exclusive jurisdiction of the courts in New Zealand.

By engaging with Vertical Surfaces LTD, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please feel free to contact us before proceeding with the services.