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Privacy Policy

Last updated: 9 October 2026

Vertical Surfaces LTD ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under the New Zealand Privacy Act 2020.

1. What we collect

When you send us an enquiry or quote request through our website, we collect the information you choose to provide, which may include:

  • Your name
  • Email address
  • Phone number
  • Suburb or town
  • The service you're interested in and any details you share about your project

Like most websites, our hosting provider also automatically records basic technical information when you visit, such as your IP address, browser type and the pages you view. This is used to keep the website running securely and is not used to identify you.

We do not collect payment or financial information through this website.

2. How we use it

We use your information only to:

  • Respond to your enquiry or prepare a quote
  • Contact you about your project by phone, email or text
  • Keep records of enquiries and jobs for our business, warranty and legal purposes

We do not sell, rent or trade your personal information, and we will not use it for unrelated marketing without your consent.

3. Who we share it with

We only share your information where needed to provide our services or where required by law. Our website and enquiry form are hosted by Netlify, Inc., which stores and processes form submissions on our behalf. Netlify's servers are located outside New Zealand, including in the United States, so your information may be stored overseas. We use reputable providers that are expected to protect personal information to standards comparable to the Privacy Act 2020.

4. Cookies, analytics and third-party content

This website does not use analytics, advertising or tracking cookies.

Some pages include a YouTube video. The video does not load until you click play, and it uses YouTube's privacy-enhanced mode. Once you play it, YouTube (Google) may set its own cookies, governed by Google's privacy policy.

Our website links to our Instagram and Facebook pages. If you follow those links, those platforms' own privacy policies apply.

5. How long we keep it

We keep your information only for as long as reasonably necessary to respond to your enquiry, complete any project and meet our business, warranty and legal record-keeping obligations. After that, it is securely deleted or destroyed.

6. Keeping your information secure

We take reasonable steps to protect the personal information we hold from loss, misuse and unauthorised access, use, change or disclosure. This website uses a secure (HTTPS) connection. No online system can be guaranteed completely secure, but we never store sensitive details such as payment information on this website. If a privacy breach ever occurs that is likely to cause serious harm, we will notify you and the Privacy Commissioner as required by the Privacy Act 2020.

7. Your rights

Under the Privacy Act 2020 (Information Privacy Principles 6 and 7), you have the right to:

  • Ask whether we hold personal information about you, and request a copy of it
  • Ask us to correct any information that is wrong

To make a request, contact us using the details below. We'll respond as soon as practicable and within 20 working days. There is no charge to make a request.

8. Children's privacy

This website is not directed at children, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time, for example if we start using a new tool on our website. The current version will always be available on this page, with the date it was last updated.

10. Contact us

If you have any questions about this policy or your personal information, please contact our privacy officer:

If you're not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner (New Zealand).