Privacy Policy
noindex) until confirmed. See PRIVACY-POLICY-DRAFT.md in the project folder for the items marked [CONFIRM: ...] that still need an answer.
Last updated: [CONFIRM: publish date]
Vertical Surfaces ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under the New Zealand Privacy Act 2020.
What we collect
When you use our contact or quote-request form, we collect the information you provide, which may include your name, email address, phone number, property address or project location, and details about the project or enquiry you submit. We do not collect payment or financial information through this website.
How we use it
We use this information only to respond to your enquiry or quote request, contact you about your project, and keep records of enquiries and jobs for our own business purposes. We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing without your consent.
How your information is handled
Form submissions on this website are processed through Netlify, our website hosting provider, and delivered to us by email. We only use this service to receive enquiries — not to run ads or track visitors. [CONFIRM: update this section if any other third-party tool is added later, e.g. analytics or an email marketing platform.]
Cookies and tracking
This website does not currently use analytics, advertising or tracking cookies. If that changes, this policy will be updated first, and where legally required we will ask for your consent before any non-essential cookies are set.
How long we keep it
We keep enquiry and job-related information for as long as reasonably necessary to respond to your enquiry, complete any project, and meet our normal business and legal record-keeping obligations. [CONFIRM: any specific retention period already followed.]
Your rights
Under the Privacy Act 2020, you have the right to ask what personal information we hold about you, ask us to correct it if it's wrong, and ask us to explain why we collected it. To make a request, contact us using the details below.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access. We don't store sensitive information, like payment details, on this website.
Children's privacy
This website is not directed at children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
If you have any questions about this policy or your personal information, contact us:
- Email: info@verticalsurfaces.co.nz
- Phone: 022 624 9462
If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand).